Refund & Return Policy

Last Updated: 1 October 2026

At Mithai by Mini India, our Diwali mithai is prepared especially for pre-orders. Because these are fresh and seasonal products, we have a specific cancellation and refund policy.

1. Order Cancellation

You may cancel your pre-order within 24 hours of placing the order.

To request a cancellation, please contact us as soon as possible using the contact details provided on our Contact Us page.

After 24 hours, cancellations may not be accepted because your order may already have been scheduled for preparation.

2. Refunds for Cancelled Orders

If your cancellation request is made within the 24-hour cancellation period and is accepted, we will process the refund to the original payment method used for the order.

Refund processing times may depend on your payment provider.

3. Returns

Due to the nature of our products, we do not accept returns of food or mithai once they have been delivered or collected, unless there is a problem with the order.

4. Damaged, Incorrect or Missing Items

If your order arrives damaged, you receive an incorrect item, or an item is missing, please contact us within 2 hours after receiving your order.

Please provide your order number and photographs, where applicable, so that we can investigate the issue and provide an appropriate solution.

5. Freshness & Quality

Our mithai is freshly prepared and made without added preservatives.

6. Pre-Order Discount

Special discounted prices are available for eligible pre-orders placed by 25th October. The cancellation and refund terms above also apply to discounted pre-orders.